FAQ

What’s the difference between office hours and gate hours?

The office hours are the hours of operation for the property when the facility manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours your rental unit can be accessed using your assigned electronic gate code.

When can I access my unit?

You can access your unit at most locations during gate hours posted online and at the store.

Please note that payments made on delinquent accounts after storage facility business hours will not allow gate access or ensure overlock removal until the next business day.

What is the difference between an indoor and outdoor unit?

Indoor units are typically located inside of a building on the property. Many indoor facilities are in multi-story buildings with elevator access and wide hallways. Outdoor units are frequently on one-level with and have drive-up access.

What is a drive-up unit?

A drive-up unit is a ground floor or outdoor unit that has its own loading area. These units are ideal for storing large, heavy items or equipment as you have the ability to load your belongings directly from a vehicle or truck.

What is a roll-up door?

Roll-up doors are very similar to garage doors and are accessed by sliding a latch and lifting the door upward. Roll-up doors are the most common door in self-storage and are bigger than most doors allowing tenants to maximize the space of their unit.

What is climate control?

Climate control is a feature that we offer at many of our facilities around the country. Climate controlled units are cooled or heated to protect your stored belongings from the extreme temperatures.

Can I buy boxes and other packing products from CubeSmart?

Yes. All CubeSmart facilities offer a wide variety of boxes and packing supplies.

Do I get a lock when I rent a unit?

You can purchase a new, sealed lock at your local CubeSmart facility and no one else will have a key to that lock. We offer a variety of sizes and types of locks, and to ensure the highest level of security, we highly recommend the purchase of a disc lock, also known as a cylinder lock.

Can anybody drive onto this property or do you need a PIN number?

Most of our facilities have an electronic gate system which can only be opened by a code that is assigned to each individual tenant.

What are the payment terms?

CubeSmart wants to make your storage experience stress-free, including paying your bill. We offer the convenience of AutoPay, which will automatically charge your Mastercard®, Discover®, Visa® or American Express® each month without additional fees. You can also pay with cash, check or credit card at your CubeSmart office, mail your check, or take advantage of your bank’s online bill payment system for no extra charge.

We also accept credit card payments in our website’s secure online Customer Center and over the phone with our Paymentus automated payment system for a nominal fee.

Do you accept credit cards?

We accept several major credit cards, including MasterCard®, Discover®, Visa®, or American Express®.

Can I pay my bills online?

Yes, paying your bill online is available in the View My Account section of our website.

Do I need insurance for my stored goods?

Yes, you are responsible for those items you store at CubeSmart and insurance for those items is required. We offer affordable self storage insurance options at the facility. In the event that you are already covered, a copy of the declaration’s page must be available at the time of rental.

What kind of documentation is required to rent a storage unit?

One of the following forms of identification; state issued identification card, drivers license, passport, or military ID.

Do I need to give you a notice when I am ready to move out?

Advance notice is appreciated, but not required.

What sizes are available and how do I pick my size?

We offer a wide range of sizes to accommodate your storage needs. CubeSmart unit sizes range from 5×5, or 25 square feet, to 10×30, or 300 square feet. Determining the size of your storage needs is easy with the help of our Online Size Guide. If you need further assistance, ask one of our facility managers who are trained to assist you in this process.